Our Returns Policy at Polymer80 Glock 19
At Polymer80 Glock 19 in Tampa, FL, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Founded by Jake Morrison, a firearms expert with over 15 years of industry experience, we’ve built our reputation on trust and transparency. This policy is designed to be clear and fair for all our customers.
Key Policy Details
- Return Window: We offer a 30-day return window from the date of delivery.
- Condition: All items must be returned in new, unused, and unfired condition with all original packaging and accessories.
- Authorization Required: You must contact us to obtain a Return Merchandise Authorization (RMA) number before sending anything back. Returns without an RMA will not be accepted.
- Restocking Fee: Approved returns are subject to a 15% restocking fee. Original shipping charges are non-refundable.
- Exchanges: We happily process exchanges for a different item at no additional charge (excluding shipping).
- Defective Items: If you receive a product with a manufacturer’s defect, we will replace it at no cost to you. Please contact us immediately.
How to Initiate a Return or Exchange
To start the process, email our support team directly. Include your order number and reason for the return. Jake and our team will review your request and, if approved, provide your RMA number and detailed instructions for the return shipment to our Tampa facility. We appreciate your business and are committed to resolving any issues promptly.